FAQ - Setup & Login

Having issues setting up your new GXS account or logging in? We're here to help.

Here are some frequently asked questions on new account setup and log-in, and how you can reach out to us directly.

All slots for the GXS Savings Account are full! How can I sign up for early access for future slots?

Slots for the GXS Savings Account are limited, on a first-come, first-served basis. To sign up for early access for future slots, register your details via the GXS app.

Why can’t I apply with Singpass Myinfo?

To open a GXS Savings Account, your personal information on SingPass Myinfo has to be up to date. Check that SingPass Myinfo has all your updated details, such as your residential address, email, and phone number.

Why can’t I apply for an additional GXS Savings Account for myself?

Oops, each individual can only have one GXS Savings Account at the moment. Stay tuned for updates.

Why wasn’t my application for a GXS Savings Account approved immediately?

Applications that satisfy our eligibility criteria (which includes prevailing laws, regulations, and our policies) are typically approved instantly. If we need more information to approve your application, we’ll send you an email or a push notification.

My device has no passcode protection, why can’t I register it?

For security reasons, we are not able to provide access to devices which are not passcode protected. You can go to your phone settings to set a passcode or access your GXS account on a passcode-protected device.

My phone is jailbroken, why can’t I register it?

For security reasons, we are not able to provide access to GXS accounts on jailbroken devices. You can access your GXS account on another device.

I tried to login with Singpass but I was unable to access my GXS account, what should I do?

Check if you’re using the right SingPass account. If you’ve changed your NRIC or are still facing issues, please reach out please reach out for help at:

GXS Hotline: (+65) 3105 2055
GXS Customer Support Email: help@gxs.com.sg

I tried to reset my pin with Singpass or my NRIC but I was unable to access my GXS account, what should I do?

Check if you’re using the right SingPass account. If you’ve changed your NRIC or are still facing issues, please reach out for help at:

GXS Hotline: (+65) 3105 2055
GXS Customer Support Email: help@gxs.com.sg

I did not receive an email OTP when trying to login using a new device, what should I do?

Please check your spam folder for your email. If you have lost access to your email or cannot remember your email, please reach out for help at:

GXS Hotline: (+65) 3105 2055
GXS Customer Support Email: help@gxs.com.sg

I did not receive an SMS OTP when I tried to log in to a new device. What should I do?

Check if your data roaming has been activated to receive SMS. If you’ve lost your phone or changed your number, please reach out for help at:

GXS Hotline: (+65) 3105 2055
GXS Customer Support Email: help@gxs.com.sg

Why is my application not approved?

All applications are subject to the bank's internal review. The bank needs to conduct an assessment on all submitted applications and supporting documentation. Sorry we couldn’t offer you a GXS Savings Account at this point.

How do I contact GXS Support or get help?

We are here to help!
You may reach out to us in one of the following ways:

Chat with us via the GXS app
Send us your query on the Contact Us Form via GXS app
GXS Hotline: (+65) 3105 2055
GXS Customer Support Email: help@gxs.com.sg
Visit our Help Centre here

We will respond to you as soon as we can.